General Conditions of Sale (GCS) - NéoPilot

1. Preamble

These General Conditions of Sale (GCS) govern the contractual relations between the company NéoPilot , represented by Ridah Jeraied , and any natural or legal person, referred to as “the Customer”, wishing to make a purchase via the site www.neopilot.com .

The Customer acknowledges having read and accepted these conditions without reservation before placing an order.

2. Company Information

Company name : NeoPilot
Publication Director : Ridah Jeraied
Website : www.neopilot.com

3. Products

The products offered for sale on the website www.neopilot.com are mini drones and remote-controlled cars , as well as their accessories and spare parts.

Product specifications and prices are presented on each product page. Product photographs are provided for informational purposes only and are not contractually binding.

4. Order

The order is placed online via the website www.neopilot.com . Once the product has been selected, the Customer must complete an order form with their personal information and proceed to payment using one of the methods offered (credit card, PayPal, etc.).

The Customer will receive an order confirmation email after payment has been validated. NéoPilot reserves the right to refuse or cancel any order from a Customer in the event of a dispute with the latter or if the product is out of stock.

5. Price

Product prices are indicated in euros and include all taxes (TTC) , unless otherwise stated. Delivery costs are the responsibility of the Customer and are specified during the ordering process. NéoPilot reserves the right to modify prices at any time, but products will be invoiced based on the rates in effect at the time the order is recorded.

6. Payment

Payment for purchases is made by credit card (VISA, MasterCard, etc.) or via online payment solutions such as PayPal . Payments must be made in full at the time of ordering.

Online payments are secured using SSL encryption technology. The Customer guarantees to NéoPilot that they are authorized to use the chosen payment method.

7. Delivery

Products are delivered to the address specified when ordering. Delivery costs are calculated when confirming your shopping cart and depend on the delivery address and the weight of the products ordered.

Delivery times are approximate and vary depending on the destination. NéoPilot strives to process orders within 24 to 48 hours of receiving payment, except in cases of stock shortages or exceptional circumstances. The Customer is responsible for receiving the package.

8. Right of withdrawal and returns

In accordance with current legislation, the Customer has 14 days from receipt of the products to exercise their right of withdrawal without having to provide reasons or pay penalties. Return costs are the responsibility of the Customer.

The returned product must be in its original, complete, and unused condition. Products returned in a damaged or incomplete condition will not be refunded.

To exercise this right, the Customer must contact NéoPilot customer service by email at [Contact email] indicating their wish to withdraw. A return number will be assigned to them, along with return instructions.

9. Guarantees

All products sold on www.neopilot.com benefit from the legal guarantee of conformity of 2 years from the date of delivery.

In the event of a product defect, the Customer may request a replacement or repair. If these options are not available, a refund may be considered.

The warranty does not cover damage resulting from misuse of the products, an accident, or use not in accordance with the instructions for use.

10. Liability

NeoPilot cannot be held liable for indirect or unforeseen damages resulting from the use of the products. NeoPilot 's liability is limited to the amount of the order paid by the Customer.

The Customer is responsible for the correct use of the purchased products, in accordance with the instructions provided. NéoPilot cannot be held responsible for any misuse of the products.

11. Intellectual Property

All elements of the site www.neopilot.com , including texts, images, logos, videos, are the exclusive property of NéoPilot or its partners. Any unauthorized reproduction, distribution or exploitation of these elements is prohibited.

12. Personal data

The information collected during the purchase is necessary for processing orders and managing the commercial relationship. In accordance with the Data Protection Act, the Customer has the right to access, rectify and delete personal data concerning him by contacting NéoPilot customer service.

13. Disputes

These General Terms and Conditions of Sale are subject to French law. In the event of a dispute, the Customer may contact NéoPilot customer service to attempt to resolve the issue amicably. Failing this, the competent court will be that of the defendant's domicile or the place where the contract was executed.