Privacy Policy - NeoPilot

At NéoPilot , we are committed to protecting our customers' privacy and complying with data protection legislation. This privacy policy explains how we collect, use, share, and protect your personal data when you visit our website www.neopilot.com and use our services.

By accessing our site and placing an order, you agree to the collection and use of your personal information in accordance with this policy.

1. Information collected

We collect personal information that you voluntarily provide to us when you use our site, including:

• Identification information : Last name, first name, email address, postal address, telephone number.

• Payment Information : Credit card details or other information necessary to process your payments (this information is collected and processed by secure payment providers).

• Browsing information : IP address, browser type, pages viewed, length of visit, language preferences, cookies and other information related to your use of our site.

2. Use of personal data

The personal data collected is used for the following purposes:

• Order Processing : We use your information to process your orders, manage billing and ship products.

• Customer Service : To answer your questions, resolve issues with your orders, and provide technical support.

• Marketing communications : If you have consented, we may send you information about our products, special offers, and promotions. You can unsubscribe at any time by following the instructions in each communication.

• Improving our services : We use browsing data to improve your experience on our site and analyze user behavior.

3. Cookies and similar technologies

Our website uses cookies and other similar technologies to collect information about your browsing and improve your user experience. A cookie is a text file stored on your device when you visit our website.

Cookies help us to:

• Remember your preferences and settings.

• Track your orders and shopping carts.

• Analyze site usage to improve its performance.

You can configure your browser to disable cookies, but this may affect some of the functionality of our site.

4. Sharing of personal data

We do not sell or rent your personal data to third parties. However, we may share your information with third parties in the following cases:

• Service Providers : We work with service providers to process payments, ship orders, and manage our customer service. These service providers have access to your personal data only as part of their duties.

• Legal Compliance : We may disclose your information if required to do so by law, in response to legal proceedings, or to protect our legal rights and interests.

5. Data security

We take the security of your personal data very seriously. We use high-level security protocols to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet, or method of electronic storage, is completely secure, and while we make every effort to protect your data, we cannot guarantee its absolute security.

6. Your rights

Under the General Data Protection Regulation (GDPR) , you have the following rights regarding your personal data:

• Right of access : You have the right to request a copy of your personal data that we hold.

• Right of rectification : You can request the correction of inaccurate or incomplete data.

• Right to erasure : You can request the erasure of your personal data, under certain conditions.

• Right to portability : You can request to receive your data in a structured, commonly used and machine-readable format, to transmit it to another service provider.

• Right to object : You can object at any time to the use of your personal data for direct marketing purposes.

To exercise these rights, you can contact us at the following address:
Email : [Contact Email Address]
Address : [Company Address]

We are committed to responding to all your requests as quickly as possible, in accordance with current legislation.

7. Data retention

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including processing your orders and complying with our legal obligations. Once these purposes have been fulfilled, we delete or anonymize your personal data.

8. Changes to the Privacy Policy

We reserve the right to modify this privacy policy at any time, including to comply with legal and regulatory developments. Changes will be posted on this page, and we will notify you of any significant changes.

9. Contact

If you have any questions or concerns about how we process your personal data, or if you wish to exercise your rights, please do not hesitate to contact us